Privacy Policy

Last updated February 2024


The privacy and security of your personal information is extremely important to us. We want everyone who accesses our information, to feel confident and comfortable that any personal information they share with us will be looked after.

This privacy policy explains how and why we use your personal data, to make sure you stay informed and can be confident about giving us your information.

Kidney Care UK (infoKID) needs to keep certain information on those that access the site in order to carry out its day to day operations, to meet its objectives and to comply with legal obligations.

We are committed to protecting individuals’ personal information and privacy and ensuring any personal data is dealt with in line with UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018 (DPA). To comply with the law, personal information will be collected and used fairly, stored safely and not disclosed to any other person unlawfully.

We’ll never sell your personal data and will only share it with trusted third party organisations we work with when absolutely necessary, for the development and maintenance of this site, the privacy and security of your data is assured.

If you have any questions in relation to this privacy policy or how we use the personal data you share with us, please contact our Data Protection Officer at or write to us addressed to the Data Protection Officer, Kidney Care UK, 3 The Windmills, St Mary’s Close, Turk Street, Alton, GU34 1EF. You can also telephone us on 01420 541 424.

1. Who we are

  • Kidney Care UK is the UK’s leading kidney patient support charity, a registered charity (charity number 270288 in England and Wales, SC048198 in Scotland) and a company limited by guarantee (company number 1228114).
  • We are committed to improving the quality of life for kidney patients and their families by providing practical, emotional and financial support, working to improve the quality and access to health and care services and campaigning for change.
  • If you are a visitor to the infoKID website we act as the ‘data controller’ of personal data. This means we determine how and why your data are processed. We are registered as a data controller at the UK Information Commissioner’s Office under number Z7124610.

2. What data do we collect?

Website and cookies

  • A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or identify you when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
  • Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
  • You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
  • If you provide feedback on our website we will only use it to develop and improve the site. We do not store feedback, but analysis of feedback may be kept.

3. Keeping your information safe

Your privacy is important to us, so we’ll always keep your details secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Our cyber security policy is reviewed annually.

We will never sell or share your personal information with third party organisations so that they can contact you for any marketing activity.

4. Your Data Rights

  • Under data protection law, you have rights including:
  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
  • If at any time you want to update, amend or remove your personal data, please contact us in one of the following ways:
    • By email
    • Via the website at
    • Call 01420 541424
    • Write to our Data Protection Officer at Kidney Care UK, 3. The Windmills, St Mary’s Close, Turk Street, Alton, GU34 1EF.

7. How to complain

  • If you have any concerns about the use of personal information or images on this site, you can make a complaint to us at Data Protection Officer, Kidney Care UK, 3 The Windmills, St Mary’s Close, Alton, GU34 1EF. You can also telephone us on 01420 541424.
  • You can also complain to the ICO if you are unhappy with how we have used your data.
  • The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113

8. Making this policy great and updates

  • Well done for getting to the bottom of this policy! We have designed it to be as transparent, useful and engaging as possible and we would love to hear your feedback on how we can make it even better; please contact us at
  • Please don’t make this the last time you read it as we will review this policy at least once a year to make sure it is up to date and accurate. As a result, we may need to make changes to the policy, which will be posted on our website or for any significant changes we will of course notify you by email.